Confidentiality policy

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As we develop new tools to communicate with one another, special attention must be paid to the protection of our private lives. That’s why we are committed to respecting the confidentiality of all personal information we collect.

Collection of personal information

We may collect the following information: name, mailing address and postal code, email address, telephone number, and credit card number.

The information we collect is pulled from forms you interact with on our website. We also use, as explained below, cookies and log files to collect information about you.

Forms and interactivity

Your personal information may be collected through the following forms: registration, order, opinion poll, or contests.

Your information is also collected during the course of your interactions with the website for the following purposes: Newsroom participation, comments, order processing, updates, promotional offers, and statistics.

Log files and cookies

We collect certain information through log files and cookies, primarily IP address, operating system, pages visited and requested, and date and time of connection. Access to this data allows us to improve our services, offer a personalized welcome, and gather statistics.

Right to decline and withdraw

We are committed to offering the right to decline and withdraw from the collection of personal information. The right to decline is defined as offering the option for users to refuse to have certain personal information collected and used for the purposes described above. This includes the right, for example, to request that a user’s email not be included in a mailing list.

To exercise these rights please write to us.

By mail:
La Halte 24/7
4284, Rue de la Roche
Montréal, Canada H2J 3H9

By email:

Right to access

We are committed to offering a right to access, correct, modify and delete information relating to users. To exercise this right, write to us.

By mail:
La Halte 24/7
4284, Rue de la Roche
Montréal, Canada H2J 3H9

By email:


All personal information that we collect is stored in a secure environment. Persons working for Ricochet are likewise bound to respect the confidentiality of personal information.

To ensure the security of your personal information, we use the following security measures: SSL (Secure Sockets Layer) protocol, access management - authorized personnel, network monitoring software, computer back-up, digital certificate development, user name and password, and firewalls.

We are committed to maintaining a high level of confidentiality and integrating the latest technological developments to ensure the security of your transactions. Notwithstanding that fact, no mechanism can guarantee perfect security, and there is always an element of risk when using the internet to transmit personal information.


Our privacy policies comply with the specifications of Comodo RSA.

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